What is the delivery time and from where do you ship my order?
We ship your order from our warehouse in the Netherlands. The delivery to the UK is 3-5 working days and the rest of europe 3-8 working days.
Do you offer a warranty?
Yes, there is at least 1 year warranty on our products and we also offer a satisfaction guarantee. Not good = money back! No worries :).
Is the mug suitable for sparkling water?
No. The cup is not suitable for sparkling water. Choose the ultimate bottle for sparkling water.
Is the coffee mug dishwasher safe?
Yes, VANN products can go in the dishwasher. But we recommend washing the products by hand, as this promotes longevity. In practice, it is best to rinse the coffee mug after use and thoroughly clean it regularly. Hand washing is more effective than using the dishwasher, because the dishwasher mainly cleans the outside, which usually does not get very dirty. To thoroughly clean the cup, simply fill it with a mixture of hot water and cleaning soda. Leave this overnight and rinse the cup several times the next day. This way, the inside will be as good as new again!
Where are VANN products made?
In a modern factory in China. Transparency is the future! CLICK HERE to read more about where we produce our products.
Is a VANN coffee cup free of harmful substances?
Yes, the VANN coffee mug is 100% free of harmful substances such as BPA, DEHA and microplastics. We use only the highest quality food grade stainless steel. This has been tested and our products meet the LFGB standard.
What is the weight of the coffee mug?
200 grams.
Is the VANN coffee mug leak-proof?
Correct, the VANN coffee mug is indeed leakproof. However, please be careful when using boiling water. Boiling water can cause high pressure in the cup. The advice is to let the water cool slightly before pouring it into the cup.